Do you have a question for us? Then you’re at the right place, because there’s a good chance that someone else has made a similar enquiry. Below, you’ll find a list of our most frequently asked questions – with answers that we trust you’ll find informative and helpful.
In the province of Ontario, you must be 19 years and older to register a Royal Vegas account and play here.
Becoming a Royal Vegas member is simple. Register your new player account by clicking or tapping the ‘Sign Up’ button available throughout our site and enter the required data on the virtual form. Once your account is created you can go to the ‘Login’ button and sign in using your details.
Your password will be set when you register your new player account. However, if you can’t remember what it is anymore, we have a simple solution – look for the ‘Forgot Password?’ link on the login screen, click or tap on it to enter your username, and we’ll assist you with accessing your account. If you don’t want to keep adding your credentials every time you log in, we recommend ticking the ‘Keep me logged in’ checkbox, which you’ll find below the password entry field.
When you log into your Royal Vegas account, look under the ‘Bank’ tab for our comprehensive list of applicable banking mechanisms. From credit and debit card options to prepaid vouchers and web wallets, the methods here include some of the most trusted and reliable names in the industry – to ensure you can make seamless and secure deposits or withdrawals.
Once you’re logged in, locate the ‘Bank’ tab at the top of your screen and click or tap on it. Then choose ‘Deposit’ followed by your preferred banking option and the amount you’d like credited to your Royal Vegas account.
To see that your deposit goes through, remember to ensure you have suitable funds available on the banking method you’re using. If you have, but the funds still won’t reflect in your account, give it a few minutes before contacting our customer support service to assist you.
When you click or tap on the Bank tab, you’ll have the option to select ‘Withdraw’ and follow the instructions. Remember, withdrawals are only possible if you have enough funds available in your account and meet all the wagering requirements.
When we refer to wagering or playthrough requirements, we mean the bonus credits amount you must wager before you can withdraw funds from your account. At Royal Vegas the wagering requirements are 70x your bonus amount – so, for example, if you deposited 100, you’d get 100 bonus credits, with the wagering requirements being 70 x 100 = 7000.
Before you make any deposits, remember to click or tap on the ‘Deposit’ button to qualify for the bonus. If you haven’t received your bonus, please contact our Live Help facility so that we can assist you.
We have over 500 high-quality casino games , which range from slots and progressive slots to table games, video poker, live casino and more – so there really is something for everyone.
Yes, our Live Casino offers a wonderful selection of live-action roulette, baccarat, blackjack, poker, and game-show style variants for you to explore on your desktop, tablet, or smartphone device. Available through live-streaming HD technology, these are real-time games that allow you to compete against dealers and other players while you’re on the go or at home.
This could come down to something as simple as your desktop, tablet, or smartphone device not having a stable connection to the Internet. If you’ve checked already and this is not the case, please contact our friendly and efficient Live Help team for assistance.
Our games are powered by one of the most established and revered game developers in the industry – Microgaming. Founded in 1994, Microgaming have well over two decade’s worth of experience and have received much acclaim for their excellent games that display first-rate graphics, sound accompaniments, musical scores, features and navigability.
Simply select ‘Play’ to launch your chosen slots game.
The ‘Bet’ button displayed will let you increase or decrease the bet sizes. Notably, many of our games will have default bet sizes for your consideration.
Yes. When it comes to the maximum bet sizes, these will change depending on the game that you are playing and can range from modest to more substantial amounts.
In the world of slots a payline is a pre-set pattern – so by landing a specific sequence of symbols you’ll be awarded a payout according to the game’s paytable. Some games give you control over the number of paylines, which can be in a zig-zag formation, as well as diagonal, vertical, and horizontal. When it comes to ways-to-win, these can range from 243 and up, and can award payouts if you land matching symbols adjacent to one another on the reels.
A Wild is a symbol that usually holds the power of substitution, meaning it can take the place of other standard symbols to create possible winning combinations. A symbol it cannot replace, however, is the Scatter, which is usually integral to activating certain bonus features such as Free Spins.
As the name implies, a Free Spins feature in slots gives you complimentary spins – how many is usually determined by the number of activating Scatter or Bonus Trigger symbols that land on the reels.
A progressive slot is a slot with a progressive jackpot. Whenever someone makes a real money wager on a progressive slot, a percentage of that bet is added to the main jackpot prize. This will result in the jackpot growing bigger each time. Once someone wins the full amount, the jackpot reverts to the original size and the process begins all over again.
Yes. Our mobile casino is accessible on compatible smartphone devices that run on operating systems for iOS, Android, and Windows. Remember to keep your software up to date as outmoded devices and systems are unfavourable to the smooth running of our casino.
While a substantial number of our casino games are mobile friendly, it is true that not every single game at Royal Vegas is. The reason is because our mobile casino was established several years after its online counterpart. That said, all the latest games and an ever-growing number of older favourites are optimised for play across compatible smartphone, tablet, laptop, and PC devices – without any compromise in quality, regardless of the size of your screen.
Yes. While Royal Vegas is easily accessible via your preferred mobile browser, you can also download our casino app onto your device for even more convenience and accessibility.
Yes. The same username and password can be used across multiple devices. To keep your account safe, remember to log out when you’re finished.
Yes. At Royal Vegas, our games employ Random Number Generator (RNG) software to ensure that the results are impartial. This RNG technology is audited on the regular to check that neither the house nor the players have any unfair advantages. In addition, Royal Vegas is certified by external testing agency, eCOGRA, which is only awarded for adherence to the following principles: fair gameplay and accountable casino conduct.
Yes, Royal Vegas is a fully licensed operation that allows players access to responsible gaming tools – such as self-tests, take a break, self-exclusion, and limits on deposits and the time you can spend logged in at the casino.
Yes – we currently offer live chat and email.